Patient Information

Appointments

Please call for an appointment as those with an appointment will always be seen before those without (except for emergencies). If you are unable to keep an appointment, please ring us as soon as possible as we will be able to offer that appointment slot to someone else. We do accept walk-in appointments. However, please be aware that we might not be able to fit you in on a particularly busy day, you may not be able to see the doctor of your choice, or there may be an extended wait.

Parking and access

Off-street parking is available at the clinic and at 1399 Heatherton Road (2-doors down). Disabled parking and wheel-chair access is provided.

Fees

We are a mixed billing clinic. Please view our fees page for current fee information.

Interpreter Service

North Dandenong Clinic can make arrangements to have a phone interpreter available for your appointment through the Translating and Interpreter Service (TIS) National.  Please be aware that an interpreter must be requested at the time of booking your appointment.

Privacy

All health information (paper, electronic, visual, audio recording) is treated as confidential. North Dandenong Clinic abides by the RACGP Handbook for the management of health information in general practice, 2nd Edition in relation to collection, storage, and distribution of confidential patient information.

Prescriptions

It is North Dandenong Clinic policy that prescriptions (including repeats) are only given after a medical consultation.

Results

All medical results are to be discussed at a follow-up appointment. It is North Dandenong Clinic policy that results are not disclosed/discussed over the phone.

After-Hours Service

Valewood Clinic:  9560 6655*
1 Wanda St
Mulgrave 3170
Open Mon -Fri until 9pm, Sat to 4pm and Sun to 10am – 2pm
Locum Service:  9429 5677*
In Case of Emergency – 000 (Ambulance)
*Private Fees May Apply

New Patients

New patients are welcome. Please register before your first appointment by clicking the button below.